MODULE 2

"The World is Flat" - Thomas L Friedman

            Click. Open. Submit. Confirm. Thanks. Where would we be without the simply incredible software systems that we have today? Who knows but one thing I can say, we are only scratching the surface. Thanks to innovation we are literally making business that is much easier and even more efficient.  Today I would like to talk about some software programs that make that possible and also who are the people that are using that software on the other end of the phone and more often the computer.

Now much like the desire that men had to one day “soar through the clouds” was not only achieved, but we went the extra mile and landed on the moon. We are known as a society that evolves thanks to technology advancements but doesn’t forget the men that made that technology available. Now imagine even NASA astronauts ran into a few problems so they had to call Houston, so that they could use all their bells and whistles to solve the situation. Today in the ever expanding universe of technologies, businesses still run into those moments where we say to ourselves “Houston, we have a problem!” and we need help. But instead of calling to the great state of Texas, you might be getting “outsourced” to anywhere in the world. Just think of it as receiving a source of goods or help from a distance away. It is still a solution that was considered, approved, and is working for those business companies to better serve their customers.

Now much like NASA hired many people to help coordinate the miracle of the “man on the moon” with those fancy computers that filled an entire room but processed a launch into the stars. We have the great opportunity to be able to use workflow software, which with little human assistant will be able to do the rest. This cuts back on many steps to not only make it easier on the customer but also the employee and company. Take for example the current Amazon order. All you are doing is verifying the information and then pressing a button. Then the software does the rest, like let the warehouse know they need to process the order, process the order, ship the package, and then coordinate with the shipping company the ETA time frames.

Wow! What an achievement right? Now take one more step back for man, and realize you were already using a software that was like fuel to get this shuttle of the ground, which is Open Source Software. It is literally something that provides the right to change and distribute the software to anyone for any purpose. Much like fuel fits the needs to get many different jobs or engines running to get to the destination, Open Source Software will help you get the job done from work or home and in many forms and multiple applications.

Once again we are playing in a new broad open space and thanks to technology advancements we are playing a big role also. Now it doesn’t take a rocket scientist to be able to use these systems to place an order, but it did take a few to design it that way. Thanks to them and to NASA I was able to make this possible, due in part that they made the computer mouse. That is one small step for man, and one giant leap for consumer kind.